Customer: “I got this problem. You people
sent me this install disk, and now my A: drive won’t work.”
Tech Support: “Your A: drive won’t
work?”
Customer: “That’s what I said. You sent
me a bad disk, it got stuck in my drive, now it won’t work at all.”
Tech Support: “Did it not install
properly? What kind of error messages did you get?”
Customer: “I didn’t get any error
message. The disk got stuck in the drive and wouldn’t come out. So I got these
pliers and tried to get it out. That didn’t work either.”
Tech Support: “You did what, sir?”
Customer: “I got these pliers, and tried
to get the disk out, but it wouldn’t budge. I just ended up cracking the
plastic stuff at.”
Tech Support: “I don’t understand sir,
did you push the eject button?”
Customer: “No, so then I got a stick of
butter and melted it and used a turkey baster and put the butter in the drive,
around the disk, and that got it loose. I can’t believe you would send me a
disk that was broken and defective.”
Tech Support: “Let me get this clear. You
put melted butter in your A: drive and used pliers to pull the disk out?”
At this point, I put the call on the speaker
phone and motioned at the other techs to listen in.
Tech Support: “Just so I am absolutely
clear on this, can you repeat what you just said?”
Customer: “I said I put butter in my A:
drive to get your disk out, then I had to use pliers to pull it out.”
Tech Support: “Did you push that little
button that was sticking out when the disk was in the drive, you know, the
thing called the disk eject button?”
Silence
Tech Support: “Sir?”
Customer: “Yes.”
Tech Support: “Sir, did you push the
eject button?”
Customer: “No, but you people are going
to fix my computer, or I am going to sue you for breaking my computer.”
Tech Support: “Let me get this straight.
You are going to sue our company because you put the disk in the A: drive,
didn’t follow the instructions we sent you, didn’t actually seek professional
advice, didn’t consult your user’s manual on how to use your computer properly,
instead proceeding to pour butter into the drive and physically rip the disk
out?”
Customer: “Ummmm.”
Tech Support: “Do you really think you
stand a chance, since we do record every call and have it on tape?”
Customer: (now rather humbled) “But
you’re supposed to help!”
Tech Support: “I am sorry sir, but there
is nothing we can do for you.
Sounds like the mess we sometimes make of our
lives. We don’t consult God’s “instruction manual” (the Bible), we
don’t call for assistance (pray), we just try to “fix” the problems
in our lives by ourselves and in the process do some pretty stupid things.
But there’s one big difference. When we
finally reach the point where we realize we’ve made a mess and we humble
ourselves in the presence of God, He doesn’t say, “There’s nothing I can
do for you.” Rather, He stands ready to help.
“….Be clothed with humility, for ‘God
resists the proud, But gives grace to the humble.’ Therefore humble yourselves
under the mighty hand of God, that He may exalt you in due time, casting all
your care upon Him, for He cares for you.” (I Peter 5:5b-7).
Made a mess of something lately? The
“tech support” line is open and ready to take your call.
Have a great day!
Alan Smith
