Picture
To keep my young son quiet during the morning service, I gave him a pencil and paper to draw on. A few minutes later, he held up a picture. “That’s nice,” I said. “What is it?” “I don’t know,” he replied. “I never saw it before.”
To keep my young son quiet during the morning service, I gave him a pencil and paper to draw on. A few minutes later, he held up a picture. “That’s nice,” I said. “What is it?” “I don’t know,” he replied. “I never saw it before.”
A young preacher was asked by the local funeral director to hold a graveside burial service at a small local cemetery for someone with no family or friends. The preacher started early but quickly got himself lost, making several wrong turns. Eventually, a half-hour late, he saw a backhoe and
“Texas Steakhouse” / Never Seen That Before / Heredity Read More »
Washington – The US military is investigating a Marine accused of promoting Christianity in Iraq by giving items to civilians in Falluja with a Bible verse on them, US officials said on Thursday. “They have initiated an investigation into that and there is some evidence of an individual that was
Marine probed over Bible coins Read More »
I read somewhere that a person who has a positive restaurant experience is likely to tell three friends, but if he has a bad experience he’ll tell ten.
This year, Circuit City, a national electronics retailer, fired 3,400 of its highest-paid hourly workers so it could replace them with lower-paid employees. By doing so, it expects to reduce its costs by $110 million annually.
Since management had to know that letting go of its most experienced line-level employees – the ones who answer customer questions — would both damage morale and reduce the quality of customer service, it must have concluded that employee and customer satisfaction aren’t critical.
The importance of customer service Read More »